Help.
Pick the system you’re working with. If none of this fixes it, a founder will walk you through it.
Schedule Spotter
It won’t open on my Mac
In Applications, right-click Schedule Spotter and choose Open, then Open again. If there’s no Open button, go to System Settings, then Privacy & Security, scroll down and click Open Anyway.
Windows blocked it
New downloads can show a blue “Windows protected your PC” box. Get in touch and we’ll walk you through it.
It’s slow
The clashes show as soon as the schedule opens. Smart matching loads in the background and can take a minute or two on an older laptop; until it’s ready, the app asks you instead of guessing.
How do I uninstall it?
On a Mac, drag Schedule Spotter from Applications to the Trash. On Windows, open Settings, then Apps, then Installed apps, find Schedule Spotter and choose Uninstall.
Schedule Spotter download page
Still stuck? Call or text (760) 420-5477.
Document Sorter
It won’t open on my Mac
In Applications, right-click Document Sorter and choose Open, then Open again. If there’s no Open button, go to System Settings, then Privacy & Security, scroll down and click Open Anyway.
Windows blocked it
New downloads can show a blue “Windows protected your PC” box. Get in touch and we’ll walk you through it.
It’s slow
Reading is careful, not fast: a full month of about 200 documents can take a night on an older laptop. Keep it plugged in with the lid open. If it stops, it picks up where it left off.
How do I uninstall it?
To wipe the documents it copied, use Settings, then Delete everything, before you uninstall. On a Mac, drag Document Sorter from Applications to the Trash. On Windows, open Settings, then Apps, then Installed apps, find Document Sorter and choose Uninstall.
Is it working properly on this computer?
Open Document Sorter, then Help, then Check this computer. It runs a short test on built-in examples and says pass or fail.
Still stuck? Call or text (760) 420-5477.
Dead Stock Finder for Square
It won’t open on my Mac
In Applications, right-click Dead Stock Finder and choose Open, then Open again. If there’s no Open button, go to System Settings, then Privacy & Security, scroll down and click Open Anyway.
Windows blocked it
New downloads can show a blue “Windows protected your PC” box. Get in touch and we’ll walk you through it.
It’s slow
The first sync reads up to 12 months of sales and can take up to 10 minutes. After that, the daily check takes under a minute.
How do I uninstall it?
First open Settings and choose Disconnect Square, which deletes the connection from this computer. You can also remove the app in Square Dashboard under Settings, then App integrations. On a Mac, drag Dead Stock Finder from Applications to the Trash. On Windows, open Settings, then Apps, then Installed apps, find Dead Stock Finder and choose Uninstall.
Is it working properly on this computer?
Open Dead Stock Finder, then Help, then Check this computer. It runs a short test on built-in examples and says pass or fail.
Dead Stock Finder download page
Still stuck? Call or text (760) 420-5477.
Closing Tracker
Staff didn’t get the checklist
Tonight’s checklist shows on staff phones from 3 hours before the closing deadline. Check the phone is listed under Team in your app, has internet, and has notifications allowed for Closing Tracker. A phone that joined today should open the app once.
I didn’t get my message
Open the app. It says Connected, or tells you since when it can’t reach our service; reports wait on the phones and arrive with their real times once it’s back. Check that notifications are allowed for Closing Tracker, and look at the status page. System status.
Moving to a new phone
First export your closing log (This month, then Export). Add the new phone as a second admin from the old one, then remove the old phone. Staff on a new phone just join again, and you remove their old phone under Team. If your only admin phone is already lost, you start again with a new gift card; its history is gone unless it was exported.
Closing Tracker page · Closing Tracker privacy
Still stuck? Call or text (760) 420-5477.